Our list of frequently asked questions should help you find out what you need to know.
If your query is not answered below, please get in touch via our Contact page.


What time is check-in/check out?
Check in time is 2:00 pm. should you arrive earlier and your room is not as yet ready, we will be happy to store your baggage for you. You are also welcome to relax and enjoy the hospitality of our Hotel Room. You must be age 18 years or older to check in.

Check out time is 12:00 pm. Please call our reception if your departure is delayed. We will make every effort to accommodate you. We are also happy to store your bags after check out as well.
Do you allow smoking on property? In the rooms?
All Rooms are NON-SMOKING
Only Public Areas
Do you offer room service?
Room Service is available upon availability of the Restaurant Open Hours
Do you have a fitness center?
Not Available
What are the hours of the restaurant?
Breakfast is served daily in our Restaurant from 7:30am ~ 10:00am
Selections include: Complimentary Breakfast Menu of the day and a variety of breakfast meals to choose.

Restaurant opens from 7:30am ~ 10:00pm
We serve Lunch " Dinner upon reservation
“Please advise the hotel of any special requirements in advance when making your reservation so we can prepare to accommodate these requests.”
Do you have onsite parking?
Not Availble
What amenities do your guestrooms have?
A selection of six types of accommodation ? Deluxe (Twin or King Bed), Double Room, Poolside Double, Poolside Single, Garden Cottage and the newest Superior Room.

Deluxe (Twin or King Bed) ? Four spacious rooms in a classic-style villa, each room with double-sized beds, interconnecting doors between two rooms for family sharing.

Double Room ? Four cozy rooms in a modernized Khmer heritage house, each room furnished with a big king-sized bed; all room center on a private lobby.

Poolside Double Room ? Elegantly appointed woom with its own porch for lounging, just a couple of meters away from the pool.

Poolside Single Room ? A pair of adjacent rooms, each with private terrace that steps out onto the garden and pool.

Garden Cottage ? Two thatched roof cottage set in a secluded garden, rustic in style but offering modern comfort inside.

Superior Room ? A modern style room that has its own sofa lounge it’s a spacious guestroom with one king-sized bed for up to two guests. It is the only room/s that has a flat screen television including premium cable channels.

Amenities inside the rooms:

・Complimentary high speed wireless Internet access
・Self-controlled air conditioning
・Working desk
・Connecting Rooms Available (for a specific type of room)
・Non-Smoking Rooms Available
・flat screen televisions including premium cable channels (for a specific type of room)
・Combined bath and shower
・Bath robes (for a specific type of room)
・Hair dryer
・Empty Mini-Fridge
・Coffee/tea maker
・Complimentary Coffee and Tea
・Complimentary bottled water

Other Amenities
・Complimentary Welcome Drink on arrival.
・Daily Housekeeping service
・Complimentary library of books to enjoy during your stay.
・Customized Tour packages and Itineraries arrangements offered
“Starting from the resort, guests can travel in comfort and style to Angkor Wat and other temples of the Khmer Empire on these personalized packages - Angkor Main Tour, Grand Circuit Tour and Banteay Srei Tour. Visits to Beng Melea, the Floating Village, Tonle Sap Lake and other destinations can also be arranged. By tuktuk or car, with or without guide, all tours are custom-tailored to the requirements of guests.”
Do you have high-speed wired and/or wireless Internet access available?
Complimentary wireless and wired internet is available in guest rooms and throughout the Hotel.
Do you have a swimming pool?
Tucked away in a quiet residential area, the resort is an oasis of peace and tranquility, serving as a private hideaway from the hustle and bustle of a city that draws millions of visitors every year.
Here, after a day of touring the temples or shopping in town, you can rest and relax at a beautiful infinity pool surrounded by lush tropical gardens, undisturbed by the noise of commercial activity or passing traffic.
Do you have a spa?
Featuring a nature-inspired setting, with a plunge pool fed by cool fresh water cascading over a rock garden, the bamboo and thatched roof spa offers guests a variety of body treatments at the hands of highly skilled therapists ? Khmer Massage, Aromatherapy, Deep Relaxation Package, Body Rejuvenation Package and Beauty Package.

Spa service is upon reservation (booking of 3 hours before)
Do you have onsite laundry?
Laundry Service - Hotel offers same-day laundry for articles handed in before 9:00 am. (A service charge will be applied.)


How do I get to the hotel?
Resort Location is right the center of the city its 12.9km from the Angkor International Airport.
Airport to Resort travel time is 20mins via car

Transfer service for 2 people in a tuktuk standard charge is $7.00

Alternative modes of transport to/from the resort: if you will go around down town bicycle " tuktuk and also you can go by foot to the main pub street area.
What do you offer free shuttle service from the airport?
Transfer service for 2 people in a tuktuk standard charge is $7.00
Car / Van is $10.00
How far away is the airport from the hotel?
Resort Location is right the center of the city its 12.9km from the Angkor International Airport.
Airport to Resort travel time is 20mins via car.


How do I make a hotel reservation?
For monthly promotions and reservation please do visit our website at http://cockatoocambodia.com/
What forms of payment are accepted to pay for my room?
Payment method: we accept Cash and Visa, Master Credit card
Note: Credit card payment plus 3.5% surcharge (Minimum of $100 on the total bill.)